For the controllers, the estimated time for the execution of the order is 1 bIt takes 7 weeks, after which the controller will be shipped. However, if a component is unavailable (e.g., the front shell is missing or there are large orders), Rocket Games reserves the right to extend this time. In this situation, the customer will be informed of the possible delay and given the opportunity to change the configuration. Other orders (sticks, cables, accessories) will be processed within 5 business days plus shipping time.
The following components of the goods are covered by the 2-year warranty:
- Varnish on the controller
- Buttons on the controller
- Smart Triggers
- Smart Pumpers
- Rocket Sticks are excluded from the warranty (The drift of the controller stick is up to 90 days covered by manufacturer's warranty from the date of delivery)
- Rocket Paddles
- The warranty does not include any mechanical damage and damage caused by the incorrect use of the goods, which occurred particularly when the controller was struck, thrown or excessively pressed.
10.3 Warranty for modified controllers sent in by customers
The following components of the goods are covered by the 2-year warranty:
- Varnish on the controller
- Buttons on the controller
- Smart Triggers
- Smart Pumpers
- Rocket Paddles
- The warranty does not include any mechanical damage and damage caused by the incorrect use of the goods, which occurred particularly when the controller was struck, thrown or excessively pressed.
- No guarantee for the supplied controller by the customer
The repair form can be found below this link.
CONTROLLERS THAT ARE SENT WITHOUT INFORMATION SUCH AS INVOICE NUMBER/ADDRESS/E-MAIL WILL NOT BE REPAIRED!
The time for reviewing the complaint is a maximum of 14 days, after which the repair time is also a maximum of 15 days.
After the repair, the controller will be sent to the address stated on the invoice. If the address needs to be changed, please include the relevant information in the package.
Unfortunately, this option is not available for controllers from the configurator. Each controller is custom-built, so purchased items cannot be returned. Pre-built controllers can be returned within 14 days if they are not damaged, dirty, or show any visible wear. The return must be discussed with support.
The patterns may differ slightly from the patterns on the website This is because they are applied using hydrographic technology. In this case, the pattern depends on how the film is applied to the controller. For panels with uniform colors, the color may vary slightly from the color shown on the website.
The order can be placed from the status report ''in production'' can no longer be canceled.
The instructions for programming can be found under Downloads or Link here.
With digital triggers and digital bumpers, the entire mechanism for a button's function is swapped from analog to digital. This means these buttons function as a quick, short click (like a mouse click).
These buttons feature a short click path and a distinctive sound. They reduce response time, making them perfect for shooter games. However, this solution is not recommended for racing games, as it acts as a "full throttle" or nothing.
With the express delivery option, your order will be shipped within 72 hours on working days.
To register a repair, use the RepairPortal.
We offer a parcel service for EU customers, so you don't have to worry about customs paperwork; we take care of that for you. This service is only available for repairs within the warranty period.